Genesis Housing Key Worker Accommodation for UCLH and London NHS Trusts
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Project Overview
Client: Genesis Housing (now Notting Hill Genesis)
Locations: Central and North London — including UCLH, GOSH, Royal Free, and Whittington NHS Trust accommodation
Sector: Housing / NHS Key Worker Accommodation
Scope: Multi-site Wi-Fi & HSIA Network | Building Systems Connectivity | Managed Service | Resident Help Desk & Operational Service Desk
Core Objective:
Genesis Housing manages more than 33,000 homes across London and the South East, including key worker accommodation for doctors, nurses, and NHS professionals working in some of the UK’s busiest hospitals.
Cyber Ware was appointed to deliver a carrier-grade, fully managed Wi-Fi service that could meet the needs of both residents and the organisation — providing secure, high-quality connectivity while supporting the buildings’ operational and digital systems.
This included modern and heritage properties — from listed Victorian conversions such as Bonham Carter House to large contemporary developments like John Astor House and The Colonnades — each with unique design and infrastructure challenges.
The Challange
Genesis required a unified network and service model that could:
- Deliver reliable high-speed Wi-Fi across multiple locations and building types
- Offer flexible subscription packages for residents with different speed and device options
- Provide secure connectivity for building management and operational teams
- Support digital signage, laundry systems, and IoT devices within the same network environment
- Ensure data privacy, GDPR compliance, and network resilience
Be fully managed and supported, with help desk and service desk capabilities aligned to best-practice ITIL frameworks
Our Approach
Cyber Ware delivered a carrier-grade hybrid network, combining fibre, Ethernet, and point-to-point wireless links to form a resilient, high-capacity backbone interconnecting multiple London estates.
Within each building, we installed a Wi-Fi and wired infrastructure engineered for scalability and visibility:
Enterprise-grade access points
Providing seamless coverage throughout each property
Cloud-managed service platform
Allowing residents to choose from flexible Wi-Fi packages and speeds
Secure network segmentation
separating resident traffic from management and operational networks
Connectivity for building systems
Including digital signage, security devices, and laundry automation
Staff roaming capability
ensuring facilities and management teams remain connected across estates
UK-based 24/7 resident help desk
Handling connectivity support, registration, and billing queries
Operational service desk
Managing network monitoring, incident response, and change control under ISO and ITIL-aligned processes
The Outcome
- Reliable, high-speed connectivity for residents, staff, and building systems
- Enhanced resident experience, with simple registration and self-service package management
- Full visibility and proactive monitoring across all estates
- Reduced operational overheads through managed change and incident control
- Peace of mind for Genesis, with SLA-backed support and 24/7 UK-based service desks
- Future-ready network, scalable for new buildings, technologies, and residents
The solution brought together people, buildings, and technology — creating connected environments that support key workers where it matters most.
Solution Architecture (at a glance)
Cyber Ware’s combination of carrier-grade infrastructure, proactive monitoring, and integrated support has transformed key worker accommodation into a connected, intelligent environment.
By aligning resident support with ITIL-based operational service management, Genesis now benefits from a network that’s not only fast and secure — but professionally managed for the long term.
OUR CLIENTS
Get IN TOUCH TODAY! Wi-Fi, CCTV, access, or cloud — whatever your challenge, we’ll make it simple.
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